This privacy policy explains how VOA Fitness Ltd ("VOA", "we", "us" or "our") collects, uses and protects your personal data when you visit our website at voafitness.com and when you sign up to receive news and marketing from us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you do not agree with this policy, please do not submit your personal data to us.
1. Who We Are
VOA Fitness Ltd is the "data controller" responsible for your personal data. Our details are:
- Company name: VOA Fitness Ltd
- Company number: 17173274 (registered in England and Wales)
- Registered office: Lodge Park, Lodge Lane, Langham, Colchester, Essex, CO4 5NE, United Kingdom
- Contact for data protection enquiries: privacy@voafitness.com
2. What This Policy Covers
This policy covers the personal data we collect through our website, principally when you use our sign-up form to join our mailing list. Our website is intended for businesses and adults and is not directed at children (see Section 10).
3. The Personal Data We Collect
We keep the data we collect to a minimum. We collect:
(a) Information you give us
Your email address, when you submit it through the sign-up form on our website in order to receive VOA news and marketing.
The sign-up form currently collects your email address only. If we add further fields (for example, your name) in future, we will update this policy.
(b) Website usage information
We use a privacy-first analytics service on our website, provided on our behalf by our website partner, to understand how the site is used. It is designed to avoid collecting personal data:
- It does not use cookies or similar tracking technologies.
- It does not store your IP address or use device fingerprinting to identify you.
- It collects only aggregate, non-identifying information such as page views, the website you arrived from (referrer), general device type, approximate country, and any campaign tags (UTM parameters) in the link you followed.
4. How We Use Your Data and Our Lawful Basis
Under the UK GDPR we must have a lawful basis to use your personal data. We rely on the following:
- Marketing emails — we use your email address to send you VOA news, product updates and marketing. Our lawful basis is your consent, which you give by ticking the sign-up box. You can withdraw your consent at any time (see Sections 8 and 9).
- Website analytics — we use a privacy-first analytics service to understand and improve how our website performs. Because this data is collected without cookies and does not identify you, our lawful basis is our legitimate interests in running and improving our website.
We do not use your data for automated decision-making or profiling.
5. Cookies
Our website does not use cookies or similar tracking technologies for analytics or marketing. Because of this, we do not display a cookie consent banner. If we introduce cookies in future, we will update this policy and seek your consent where required.
6. Who We Share Your Data With
We do not sell your personal data, and we do not share it for other organisations' own marketing purposes.
We share your data only with trusted service providers who process it on our behalf and under contract, including:
- Microsoft (Microsoft 365 / Outlook) — our email provider, which receives and stores sign-up emails.
- SiteGround — our website hosting provider. Your details pass through SiteGround's servers in transit when you submit the form, but are not stored there; they are delivered directly to our inbox.
We do not share your data with HUR or any associated company for their own purposes. We may disclose data where required by law or to protect our legal rights.
7. International Transfers
Some of our service providers (such as Microsoft) may process data on servers outside the UK. Where personal data is transferred outside the UK, we ensure it is protected by an appropriate safeguard recognised under UK data protection law — such as an adequacy decision ("adequacy regulations") or the UK's International Data Transfer Agreement / Addendum (IDTA) to the EU Standard Contractual Clauses.
8. How Long We Keep Your Data
We keep your email address for as long as you remain subscribed to our mailing list. If you unsubscribe or ask us to delete your data, we will remove your email address from our active marketing lists and delete it from our systems within a reasonable period, except where we are required to keep certain records by law.
9. Your Rights
Under the UK GDPR you have the right to:
- be informed about how we use your data;
- request access to the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to erase your data;
- restrict or object to our processing of your data;
- request a copy of your data in a portable format; and
- withdraw your consent to marketing at any time.
You can unsubscribe at any time using the "unsubscribe" link in any marketing email, or by emailing us at privacy@voafitness.com. To exercise any of your other rights, please contact us at the same address. We may need to verify your identity before responding, and we will respond within one month.
10. Children
Our website and mailing list are intended for businesses and individuals aged 18 or over. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it.
11. Complaints
If you have concerns about how we handle your personal data, please contact us first at privacy@voafitness.com so we can try to resolve them. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.
13. How to Contact Us
For any questions about this policy or your personal data, please contact us at privacy@voafitness.com, or write to us at: VOA Fitness Ltd, Lodge Park, Lodge Lane, Langham, Colchester, Essex, CO4 5NE, United Kingdom